jiliboo Privacy Policy

1. Who We Are

jiliboo is an online casino and sports betting platform operating under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and accessible at jiliboo.net. For the purposes of the Data Privacy Act of 2012, jiliboo acts as the Personal Information Controller in respect of all personal data collected from players and visitors to the jiliboo platform.

jiliboo has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and for handling data subject requests. Contact details for the DPO are provided in Section 13 of this Policy.

2. Personal Data We Collect

Depending on how you interact with jiliboo, we may collect the following categories of personal data:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Residential address, city (e.g., Manila, Cebu, Davao, Quezon City, Makati), and province
• Email address and Philippine mobile number
• Government-issued photo ID details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID)

2.2 Financial Information

• GCash or PayMaya mobile wallet number (masked — we store only the last four digits after verification)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and masked account number)
• Deposit and withdrawal transaction records including amounts, dates, and payment method used
• Account balance history

2.3 Gaming & Activity Data

• Game session logs including games played, bet amounts, outcomes, and session durations
• Bonus and promotion usage history
• Sports betting selections and wager records
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods)

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see Section 6)

2.5 Communications Data

• Support chat transcripts and email correspondence with jiliboo's support team
• Survey or feedback responses you voluntarily provide
• Marketing communication preferences (opt-in and opt-out records)

3. How We Collect Your Data

jiliboo collects personal data through the following means:

• Direct submission: Information you provide when registering a jiliboo account, completing KYC verification, making deposits or withdrawals, contacting support, or filling in any form on the platform
• Automated collection: Technical and device data collected automatically as you browse and use jiliboo.net, via server logs, cookies, and similar technologies
• Third-party verification services: Identity verification data from KYC/AML service providers used to confirm your identity and screen against regulatory watchlists
• Payment processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners
• PAGCOR and government sources: Regulatory data shared by PAGCOR as part of our licensing obligations, including self-exclusion registry data

4. Why We Use Your Personal Data

jiliboo uses your personal data for the following purposes, each grounded in a lawful basis under the Data Privacy Act of 2012:

5. Sharing Your Personal Data

jiliboo does not sell your personal data to third parties. We may share your data only in the following limited circumstances:

5.1 PAGCOR and Philippine Regulatory Authorities

As a PAGCOR-regulated platform, jiliboo is legally required to provide player data to PAGCOR upon request and to submit periodic regulatory reports. This may include identity records, transaction histories, and responsible gaming data. Such disclosures are made strictly pursuant to our licensing obligations under Philippine law.

5.2 Service Providers and Processors

jiliboo engages carefully selected third-party service providers who process personal data on our behalf, strictly under written data processing agreements that bind them to the same data protection standards as jiliboo. These providers include KYC/identity verification services, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud infrastructure providers, and customer support platform vendors.

5.3 Law Enforcement and Legal Process

jiliboo may disclose personal data to law enforcement agencies, courts, or other government bodies in the Philippines where we are legally compelled to do so by a valid court order, subpoena, or applicable Philippine law — including obligations under the Anti-Money Laundering Act (AMLA) as amended.

5.4 Corporate Transactions

In the event of a merger, acquisition, or sale of jiliboo's business or assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy. You will be notified of any such transfer that materially affects your data rights.

6. Cookies & Tracking Technologies

jiliboo uses cookies and similar tracking technologies on jiliboo.net to ensure the platform functions correctly, to maintain your login session, to detect fraud, and to understand how players use our services so we can improve them.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled — they maintain your jiliboo login session, remember your language preferences, and enable secure payment flows.
• Functional Cookies: Remember your preferences (e.g., preferred games, display settings) to personalize your experience.
• Analytics Cookies: Help us understand aggregate usage patterns — which games are most popular, which pages players visit — so we can improve jiliboo. These do not identify you personally.
• Security Cookies: Used for fraud detection and platform integrity purposes, including identifying suspicious login patterns.

6.2 Managing Cookies

You can control non-essential cookies through your browser settings. However, disabling strictly necessary cookies will prevent the jiliboo platform from functioning correctly — you will not be able to log in, play games, or process payments with cookies fully disabled.

7. Data Retention

jiliboo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. Specific retention periods include:

• Account and identity records: Retained for the duration of your account plus a minimum of five (5) years after account closure, in compliance with AMLA and PAGCOR requirements
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction
• Support communications: Retained for two (2) years from the date of the last interaction
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever comes first
• Technical and device logs: Retained for up to twelve (12) months, unless retained longer for active fraud or legal investigations

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jiliboo's data disposal procedures.

8. How We Protect Your Data

jiliboo implements a layered approach to data security, combining technical, organizational, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

• Transport Encryption: All data transmitted between your device and jiliboo.net is protected by 256-bit SSL/TLS encryption
• At-Rest Encryption: Sensitive personal data stored on jiliboo's servers — including identity documents and financial records — is encrypted at rest
• Access Controls: Access to personal data is restricted to jiliboo personnel who require it to perform their job functions, under role-based access controls and audit logging
• Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their jiliboo accounts for additional login security
• Regular Security Audits: jiliboo conducts regular internal and third-party security assessments, including vulnerability scanning and penetration testing
• Incident Response: jiliboo maintains a formal data breach response procedure. In the event of a breach affecting your personal data, jiliboo will notify you and the National Privacy Commission within the timeframes required by the Data Privacy Act of 2012

9. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiliboo. To exercise any of these rights, contact our support team or DPO using the details in Section 13.

• Right to be Informed: The right to know how jiliboo collects, uses, and stores your personal data — which is the purpose of this Privacy Policy
• Right of Access: The right to request a copy of the personal data jiliboo holds about you
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your jiliboo account
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to overriding legal retention obligations under AMLA and PAGCOR requirements
• Right to Data Portability: The right to receive your personal data in a structured, machine-readable format and to have it transferred to another controller where technically feasible
• Right to Object: The right to object to certain processing activities, including direct marketing communications — you may unsubscribe from jiliboo marketing emails at any time
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jiliboo has handled your personal data in violation of the Data Privacy Act of 2012

jiliboo will respond to all data subject requests within fifteen (15) business days of receipt. Some requests may take longer if they are complex or voluminous — in such cases, jiliboo will notify you of the extended timeframe.

10. Children's Privacy

jiliboo is strictly an adult platform. We do not knowingly collect personal data from individuals under 21 years of age. The jiliboo registration process includes mandatory age verification steps, and accounts found to belong to individuals under 21 are immediately closed in accordance with PAGCOR regulations and our Terms & Conditions.

11. Third-Party Services & Links

The jiliboo platform may contain references to third-party game providers whose software powers certain titles available on the platform. While jiliboo carefully selects its game and service partners, each third-party provider operates under its own data practices and privacy policies. jiliboo is not responsible for the data practices of third-party game providers in relation to any data they independently collect during gameplay.

jiliboo does not embed third-party advertising networks on its platform, and we do not share player data with social media platforms or advertising exchanges. Any analytics tools used by jiliboo are configured to operate without transmitting personally identifiable information to third-party servers.

12. Updates to This Privacy Policy

jiliboo reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable Philippine law, PAGCOR requirements, or the services we offer. When we make material changes, we will post the updated Policy at jiliboo.net/privacy-policy and — where the changes are significant — notify you by email to the address registered on your jiliboo account.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jiliboo platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should cease using jiliboo and may request account closure.

13. Contact & Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or the way jiliboo handles your personal data, you may contact us through any of the following channels. Our Data Protection Officer is available to handle all formal data subject requests.

Email: support@jiliboo.net

Live Chat: Available 24/7 within the jiliboo platform after logging in — typically connects within minutes at any time of day, Philippine Standard Time.

Data Subject Requests: To formally exercise your rights under the Data Privacy Act of 2012 — including access, rectification, or erasure requests — please contact us via email with the subject line "Data Subject Request" and include your full name and registered jiliboo email address so we can verify your identity before processing the request.

This Privacy Policy was last reviewed and updated in January 2026. jiliboo operates under PAGCOR regulation. For more information about jiliboo's regulatory standing, visit our About Us page.